Effective Date: 25 August 2026
1. Introduction and Acceptance of Terms
These Terms of Service (the “Terms”) govern the access to and use of the services provided by Northbridge Marketing Ltd, a marketing services business operating from Northbridge Marketing, 14 Great Ancoats Street, Manchester M4 5AD, United Kingdom (the “Company”, “we”, “us”, or “our”).
By engaging our services, requesting a quotation, signing a proposal or statement of work, making a payment, or otherwise using our services, you (the “Client”, “you”, or “your”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
These Terms apply to all services provided by Northbridge Marketing Ltd, unless a written agreement signed by both parties expressly states otherwise. In the event of any conflict between these Terms and a signed proposal, statement of work, or service agreement, the signed document shall prevail to the extent of the inconsistency.
2. Scope of Services
Northbridge Marketing Ltd may provide one or more of the following services, depending on the applicable proposal, order form, statement of work, or engagement:
- Brand strategy and positioning
- Search engine optimisation (SEO)
- Pay-per-click advertising (PPC)
- Social media management
- Content marketing
- Email marketing campaigns
- Website copywriting
The precise scope, deliverables, timelines, assumptions, and any service-specific exclusions will be set out in the relevant proposal or statement of work. Any services not expressly included are outside the scope and may require an additional fee.
Unless otherwise agreed in writing, our services are advisory and implementation-based marketing services only. We do not guarantee specific commercial outcomes, including but not limited to ranking positions, traffic volumes, conversion rates, sales, lead generation, revenue, or advertising performance.
We may, at our discretion, use subcontractors, freelancers, or specialist third-party providers to assist in delivering the services, while remaining responsible for the overall coordination of the engagement subject to these Terms.
3. User Obligations and Responsibilities
You agree to:
- Provide accurate, complete, and timely information reasonably required for the delivery of the services;
- Cooperate with us promptly, including providing approvals, feedback, access credentials, brand assets, and other materials as needed;
- Ensure that all materials you provide to us are lawful, non-infringing, and do not contain viruses, malware, or unlawful content;
- Obtain and maintain all rights, licences, consents, and permissions necessary for us to use any content, logos, trademarks, images, data, or other materials supplied by you;
- Review and approve deliverables in a timely manner and notify us of any issues or requested changes without undue delay;
- Comply with applicable laws and regulations in connection with your use of the services, including advertising, consumer protection, intellectual property, and data protection laws;
- Maintain the security and confidentiality of any login credentials or access information shared with you;
- Not use our services for any unlawful, deceptive, or misleading purpose.
You are solely responsible for all decisions you make based on the services, including publishing, posting, deploying, or relying on any campaign, content, or recommendation provided by us. You acknowledge that marketing performance may be affected by factors outside our control, including platform policies, market conditions, algorithms, competitor activity, and budget limitations.
4. Payment Terms and Conditions
Fees, payment milestones, retainers, and any additional charges will be stated in the applicable quotation, proposal, invoice, or statement of work. Unless otherwise agreed in writing:
- All fees are payable in the currency specified on the invoice;
- Invoices are due within 14 days of the invoice date;
- Recurring services may be billed in advance on a monthly or project basis;
- Ad spend, media spend, platform fees, software licences, third-party contractor costs, and similar expenses are excluded unless expressly included;
- Any taxes, duties, or levies applicable to the services are payable by the Client, except to the extent that the law requires otherwise;
- Late payments may result in suspension of services and/or interest on overdue sums at the maximum rate permitted by law, accruing daily until paid in full.
If a payment is disputed in good faith, you must notify us promptly with reasonable detail. You must pay all undisputed amounts when due. We reserve the right to suspend work where invoices remain unpaid after written notice.
Where services are billed on a retainer basis, unused time or capacity may not roll over unless expressly stated otherwise. Any estimates provided are indicative only unless expressly fixed in writing.
5. Cancellation and Refund Policy
Either party may terminate a service engagement in accordance with the notice provisions set out in the applicable statement of work or, if none are specified, by providing 30 days’ written notice. Unless otherwise agreed in writing, termination will not relieve the Client of the obligation to pay for services performed, work in progress, committed third-party costs, or non-cancellable expenses incurred up to the termination effective date.
For project-based work, cancellation after commencement may result in charges for:
- Completed work to date;
- Time reserved or allocated to the project;
- Costs incurred for research, planning, design, development, content creation, campaign setup, or third-party procurement;
- Any non-refundable deposits, where applicable.
Unless required by applicable law or expressly stated in a signed agreement, fees are non-refundable once work has commenced. Refunds, if any, are issued at our sole discretion and only where we determine that a refund is appropriate in the circumstances.
If the Client requests postponement or pauses the engagement, we may reschedule delivery timelines and/or reprice the engagement to reflect changed scope, delays, or resource availability.
6. Liability Limitations
Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where such limitation is prohibited by law.
Subject to the foregoing, Northbridge Marketing Ltd shall not be liable for:
- Any indirect, consequential, special, incidental, or punitive losses or damages;
- Loss of profits, revenue, business, goodwill, data, anticipated savings, or opportunity;
- Losses arising from decisions made by you or third parties based on our advice, content, or recommendations;
- Platform suspensions, advertising account bans, algorithm changes, search engine updates, policy enforcement actions, or third-party service outages;
- Failure to achieve any specific marketing, business, or financial outcome.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the services, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall not exceed the total fees paid by the Client to Northbridge Marketing Ltd for the services giving rise to the claim during the three (3) months preceding the event giving rise to liability.
You acknowledge that marketing services involve judgment, strategy, testing, and third-party dependencies, and that results are not guaranteed.
7. Intellectual Property Rights
Unless otherwise agreed in writing, all pre-existing intellectual property, methodologies, templates, frameworks, tools, know-how, and proprietary materials owned or developed by Northbridge Marketing Ltd before or independently of the engagement shall remain our property.
Upon full payment of all amounts due, the Client will receive a non-exclusive, worldwide, non-transferable licence to use the final deliverables created specifically for the Client under the applicable engagement for the Client’s internal business purposes and ordinary commercial use, subject to any third-party rights and licence restrictions.
We may retain ownership of draft materials, working files, concepts, proposals, strategies, and unused ideas unless otherwise agreed in writing. Any rights in third-party materials incorporated into deliverables are subject to the applicable third-party licence terms.
You represent and warrant that any materials you supply to us do not infringe the intellectual property rights or other rights of any third party. You shall indemnify us against claims arising from materials or instructions provided by you that infringe third-party rights or breach applicable law.
Unless you notify us otherwise in writing, we may reference your name, logo, and a general description of the services provided in our portfolio, case studies, pitches, or marketing materials, provided that such use does not disclose confidential information.
8. Data Protection and Privacy
Both parties shall comply with applicable data protection and privacy laws in connection with the services. Where Northbridge Marketing Ltd processes personal data on your behalf, the parties shall cooperate in good faith to establish appropriate instructions, safeguards, and, where necessary, a data processing agreement.
You confirm that you have the lawful basis to provide any personal data to us and to permit us to process it for the purposes of delivering the services, including campaign management, analytics, audience segmentation, email communications, and related marketing activities.
We will take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
Where we use third-party platforms, tools, or processors, personal data may be transferred to or stored by those providers subject to their own terms and privacy policies. You are responsible for ensuring that your use of such tools complies with applicable law and any consent requirements.
Further details regarding the collection and use of personal data may be provided in a separate privacy notice, cookie notice, or data processing agreement, where applicable.
9. Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent caused by events beyond its reasonable control, including but not limited to natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labour disputes, power failures, internet outages, governmental actions, platform disruptions, or failures by third-party service providers.
If a force majeure event continues for a prolonged period and materially affects the services, either party may terminate the affected engagement by written notice, and the Client shall pay for services performed and costs incurred up to the termination date.
10. Changes to Terms
We may update or modify these Terms from time to time to reflect changes in our services, business practices, or legal requirements. Updated Terms will become effective on the date specified in the revised version or upon publication, as applicable.
Where changes are material and affect an ongoing engagement, we will use reasonable efforts to notify you by email or other appropriate means. Your continued use of the services after the effective date of the updated Terms constitutes acceptance of the revised Terms.
If you do not agree to the updated Terms, you must cease using the services and, where applicable, provide written notice of termination in accordance with the applicable agreement.
11. Applicable Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws applicable in England and Wales, unless mandatory law requires otherwise.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services, subject to any mandatory consumer rights or other non-waivable legal protections that may apply.
12. Contact Information
If you have any questions about these Terms or wish to contact Northbridge Marketing Ltd, please use the details below:
- Company: Northbridge Marketing Ltd
- Address: Northbridge Marketing, 14 Great Ancoats Street, Manchester M4 5AD, United Kingdom
- Email: [email protected]
- Phone: +44 161 924 7583
13. Severability Clause
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, it shall be severed from these Terms.
The validity and enforceability of the remaining provisions shall not be affected, and the remaining Terms shall continue in full force and effect.
By engaging the services of Northbridge Marketing Ltd, you acknowledge that you have read, understood, and agreed to these Terms of Service.